School communication
As a school we believe strongly in the home-school relationship and the importance of this in your child’s educational experience. We encourage parents/carers to contact us if you have any concerns or questions about life at Oldfield. If there are particular concerns about your child, please contact the relevant member of staff as outlined in the table below. In most cases, parents /carers are encouraged, in the first instance, to contact their child’s tutor via the contact books, email or phone.
| Communication regarding | Contact? | What happens next |
|---|---|---|
| Absence from school, including lateness and medical appointments (please contact the school every morning that your child is absent from school) | Main office number and leave a message on our absence line option 1, or email attendance@oldfieldschool.com | Message sent to Attendance Administrator and relevant tutor. |
| Medical issues | Main office number and leave a message or email enquiries@oldfieldschool.com | A member of the pastoral team or a first aider will call you back and the information you provide will be displayed on your child's record. |
| Lost property | Main office number or email enquiries@oldfieldschool.com | Main office will check in lost property store and get back to you. |
| Home / out-of-school issues | Tutor via main office number or email enquiries@oldfieldschool.com | Message sent to relevant staff member. The teachers endeavour to respond as soon as they can but please remember that teachers are in class most of the day and often run clubs after school and at lunch. Therefore, you should not expect a response on that day. However, all queries should have received a response within 5 working days. |
| Behaviour issues/ lesson/ homework problems in one subject | Subject teacher via main office number or email enquiries@oldfieldschool.com | |
| Continual behaviour / lesson/ homework issues in one subject | Head of Subject / Leader of Learning via main office or email enquiries@oldfieldschool.com |
|
| Behaviour/ friendship/attendance issues (general) | Tutor via main office number or email enquiries@oldfieldschool.com | |
| Persistent poor behaviour/ friendship/ attendance issues | Head of Year via main office number or email enquiries@oldfieldschool.com | |
| Requests for authorisation for absence for exceptional circumstances | Request must be made in writing to the Assistant Headteacher: Pastoral via email outlining the reason for the absence in advance. | Application is considered on an individual basis. Notification is provided in writing within 5 working days. |
| All concerns in relation to safeguarding / child protection of a child | Request to speak to the Designated Safeguarding Lead via main office. | A Designated Safeguarding Lead would contact you the same day by phone. |